Our Culture
At Qavartarvik Customer Lodge, C.A.R.E.S. is more than a service standard, it is our culture. It guides us how we welcome and support our guests, many of whom are here during vulnerable moments while visiting the hospital next door. Just as importantly, C.A.R.E.S. defines how we treat one another as coworkers, showing compassion, accountability, respect, enthusiasm, and service in every interaction. These values are the shared expectation for everyone at Qavartarvik Customer Lodge and the foundation of the experience we create together.
The Cleveland Clinic Empathy video reminds us that you never truly know what someone else is going through. At Qavartarvik Customer Lodge, this perspective is at the heart of our C.A.R.E.S. culture. Our guests may be facing stress, uncertainty, or difficult moments related to their hospital visit, and our coworkers may be carrying challenges of their own. By choosing compassion, accountability, respect, enthusiasm, and service in every interaction, with guests and with each other, we create a supportive environment where everyone feels seen, valued, and cared for.